Booking Terms & Conditions

Nadova Tours – A member of Nadova Group

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These Booking Terms & Conditions apply to travel services and bookings made through Nadova Tours.

By confirming a booking and paying the required deposit, you acknowledge that you have read and accepted these Booking Terms & Conditions.

1. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance before departure.

Your travel insurance should provide appropriate cover for medical expenses, trip cancellation or interruption, baggage, personal accidents and other unforeseen circumstances that may affect your journey.

Nadova Tours is not responsible for costs or losses that are covered, or should reasonably have been covered, by the traveller’s travel insurance.

2. Travel Services and Local Partners

Nadova Tours works with trusted hotels, transport providers, guides, airlines and local travel partners to provide the services included in your itinerary.

Where a service is provided by a third-party supplier, that supplier is responsible for the direct operation of its service. Nadova Tours will provide reasonable assistance to our travellers and work with the relevant supplier to resolve any service issue where possible.

Travel arrangements may occasionally need to be changed due to weather, operational reasons, availability, government regulations, local conditions or other circumstances beyond our reasonable control. Where changes are necessary, we will make reasonable efforts to provide suitable alternatives.

3. International Flights

Unless specifically stated in your itinerary, international flights to and from your home country are not included in our travel packages.

Domestic flights within the itinerary are included only where they are specifically stated in your travel proposal or booking confirmation.

4. Children

Children’s travel arrangements and pricing may vary depending on the itinerary, hotels, activities and other services included in the trip.

Children’s prices and any applicable reductions will be confirmed and clearly stated in the individual travel proposal or booking details.

5. Booking and Deposit

To confirm a booking, a 50% deposit of the total trip price per traveller is required.

Once the required deposit has been received, the booking is considered confirmed and you are deemed to have accepted these Booking Terms & Conditions.

The remaining 50% balance must be paid no later than 45 days before the start of the trip.

For bookings made less than 45 days before departure, the full trip price may be required at the time of confirmation.

6. Payment Methods

Credit Card

Payment by credit card is available through a secure payment link provided by our team by email or WhatsApp.

Credit card payments are subject to a processing fee of approximately 3.3%–3.8%, depending on the card type.

Bank Transfer

Payment can be made by bank transfer from a bank in your country or elsewhere.

Bank details and payment instructions will be provided by your travel consultant once your booking has been confirmed.

Any bank charges associated with the transfer are the responsibility of the traveller.

Cash Payment

Cash payment may be accepted in Vietnam by prior arrangement with our team.

For cash payments in US dollars, we accept clean and undamaged banknotes issued from 2013 onwards. Older, damaged or heavily marked notes may not be accepted.

7. Changes to Your Booking

If you wish to change your travel dates, itinerary, accommodation, number of travellers or other arrangements after confirmation, please contact our team as soon as possible.

Changes are subject to availability and may result in additional costs from hotels, airlines, transport providers or other suppliers.

We will inform you of any applicable additional costs before confirming the change whenever reasonably possible.

8. Cancellation by the Traveller

All cancellations must be submitted to Nadova Tours in writing by email or another agreed communication channel.

The following standard cancellation charges apply:

Cancellation before the start of the trip	Cancellation charge
46 days or more	50% of the total trip price
45 days or less	100% of the total trip price

These charges reflect the costs and commitments involved in preparing and operating a tailor-made trip.

Where applicable law provides travellers with mandatory cancellation or refund rights, those rights will apply.

9. Deposits, Cancellation and Travel Credit

Payments and cancellation charges are generally non-refundable once the booking has been confirmed, except where a refund is required by applicable law or expressly agreed by Nadova Tours.

In certain circumstances, and at Nadova Tours’s discretion, an amount paid may be retained as a travel credit for up to one year and applied towards a future trip.

Travel credits:

• Are subject to the conditions communicated by Nadova Tours;
• Normally cannot be transferred to another person; and
• Must be used within the agreed validity period.

A travel credit is not automatically available for every cancellation and does not constitute a general right to a refund or credit.

10. Unused Travel Services

No refund will normally be provided for travel services included in your itinerary that you choose not to use, including accommodation, meals, transportation, tours, activities or other services.

This includes situations where a traveller voluntarily chooses to leave a tour early, does not participate in an included activity or does not use a service for personal reasons.

This provision is subject to any rights that may apply under applicable law.

11. Problems During Your Trip

If you experience a problem or a service does not correspond to what was agreed, please contact our team or the relevant local representative as soon as possible during your trip.

This gives us the opportunity to investigate the situation and, where reasonably possible, take corrective action while you are still travelling.

We will make reasonable efforts to resolve service issues in cooperation with the relevant local supplier.

12. Complaints

Any formal complaint should be submitted to Nadova Tours in writing within 30 days after the end of the trip, together with any relevant supporting information or documentation.

Complaints relating to services during the trip should, whenever reasonably possible, first be reported during the trip so that we have an opportunity to resolve the issue.

Any adjustment or compensation, where applicable, will be assessed based on the circumstances of the case and the services concerned.

Nothing in this section limits any mandatory rights you may have under applicable law.

13. Unavoidable and Extraordinary Circumstances

Certain events may occur that are beyond the reasonable control of Nadova Tours, including natural disasters, severe weather, epidemics or public health emergencies, war, political unrest, strikes, government restrictions, serious security risks or other exceptional circumstances.

Where such circumstances affect the performance of a trip, we will make reasonable efforts to assist travellers and, where possible, provide suitable alternative arrangements.

Where applicable law gives travellers specific rights to cancel, receive a refund, obtain alternative arrangements or receive assistance due to unavoidable and extraordinary circumstances, those rights will apply.

14. Responsibility and Liability

We take reasonable care when selecting and working with our travel partners and suppliers.

Nadova Tours will make reasonable efforts to ensure that the travel services included in your booking are provided as agreed.

However, we cannot be responsible for losses, delays, additional costs or disruptions caused by circumstances beyond our reasonable control or by matters attributable to the traveller or to third parties not involved in providing the contracted travel services.

Where Nadova Tours is legally responsible for a failure to provide or an improper performance of a travel service, our responsibility will be determined in accordance with applicable law and the terms of the relevant booking.

15. Validity and Changes to These Terms

These Booking Terms & Conditions are effective from the date published on our website and may be updated from time to time.

Any changes will be published on this page.

The Booking Terms & Conditions applicable to your booking are those in effect when your booking is confirmed, unless a subsequent change is required by applicable law.

16. Contact Us

If you have any questions about these Booking Terms & Conditions or your booking, please contact our travel team through our Contact Us page or by email at:

info@nadovatours.com