Privacy Policy

Your privacy is important to us

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Nadova Tours is part of Nadova Group, an international travel group based in Vietnam. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or request our travel services.

1. Information we collect

We may collect personal information that you provide to us when you:

  • Contact us through our website;
  • Request information about our travel services;
  • Ask us to prepare a travel proposal;
  • Make or discuss a booking; or
  • Contact us by email or other communication channels.

This information may include your name, email address, telephone number, country of residence, travel preferences and other information you choose to provide.

We may also automatically collect limited technical information, such as your IP address, browser type, device information and information about how you use our website.

2. How we use your information

We use your information mainly to:

  • Respond to your enquiries;
  • Communicate with you about your travel plans;
  • Prepare personalised travel proposals;
  • Arrange and provide travel services;
  • Provide customer support;
  • Improve our website and services;
  • Maintain website security and diagnose technical problems; and
  • Send relevant information about our services or special offers where permitted by law.

We only use your personal information for legitimate and relevant purposes connected with our services.

3. How we share your information

We do not sell your personal information.

When necessary to organise and provide your trip, we may share relevant information with trusted travel partners and service providers involved in your itinerary, such as hotels, guides, transport providers and local partners.

We may also disclose information when required by law or by a competent authority.

We only share information that is relevant and necessary for the applicable purpose.

4. International data transfers

As an international travel company, we may work with partners and service providers in different countries. Where personal information needs to be transferred internationally, we take reasonable steps to ensure that it is handled securely and in accordance with applicable data protection requirements.

5. Cookies and website analytics

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and improve your browsing experience.

We may use information such as your IP address, browser type, device information and pages visited to analyse website performance, diagnose technical problems and improve our services.

Where required by law, we will ask for your consent before using non-essential cookies.

6. Email and marketing communications

We use email to respond to enquiries and provide information you have requested.

Where permitted by applicable law, we may also send information about our travel services, destinations or special offers that may be relevant to you.

You can unsubscribe from marketing communications at any time.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

9. Your rights

Depending on applicable law, you may have the right to:

  • Access your personal information;
  • Request correction of inaccurate information;
  • Request deletion of your information;
  • Request restriction of certain processing;
  • Object to certain uses of your information;
  • Request data portability where applicable; and
  • Withdraw your consent where processing is based on consent.

You may also have the right to lodge a complaint with the relevant data protection authority.

10. Third-party websites

Our website may contain links to third-party websites.

These websites have their own privacy policies and terms of use. ViajeIndochina is not responsible for the privacy practices, security or content of third-party websites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or data processing practices.

When we make changes, we will publish the updated version on this page and update the “Last updated” date.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page or by email at info@nadovatours.com